WE ARE COMMITTED TO PROTECTING THE CONFIDENTIALITY OF PERSONAL
Our Commitment to Privacy
Thank you for visiting this OnlineCouch.com website. Protecting
consumer privacy is a top priority to us. Our Online Privacy
Statement is available to inform you about our collection
and use of personal information so that you can make informed
choices about how your own information is collected and
used. Currently, this privacy statement is only applicable
to customers and visitors in the United States who visit
our website. This Online Privacy Statement reflects the
policies of Colorado Couples Counseling and Sex Therapy,
LLC, herein referred to as OnlineCouch.com, covering personal
information collected at this website on or after the effective
date shown above.
Your Personal Information
Your personally identifiable information is held in strict
confidence. “Personally Identifiable Information”
refers to any information that identifies or can be used
to identify, contact, or locate the person to whom such
information pertains. This includes information that is
used in a way that is personally identifiable, including
linking it with identifiable information from other sources,
or from which other personally identifiable information
can easily be derived, including, but not limited to, name,
address, phone number, fax number, email address, financial
profiles, social security number, and credit card information.
To the extent unique information (which by itself is not
Personally Identifiable Information) such as a personal
profile, unique identifier, biometric information, and IP
address is associated with Personally Identifiable Information,
then such unique information will also be considered Personally
Identifiable Information. Personally Identifiable Information
does not include information that is collected anonymously
(i.e., without identification of the individual user) or
demographic information not connected to an identified individual.
Collection and Use of Information
In order to utilize services provided by OnlineCouch.com
you must complete an intake form where certain fields are
required prior to performing services. Your name, address,
telephone, email, and a brief statement of your problems
will be required information during the intake process.
Your personal information will only be used as necessary
to contact you if you are a registered customer with pending
sessions or post-session issues. The information required
is necessary to ensure accuracy of billing and your email
address will only be used for customer contact when a session
has been scheduled. Email addresses may be used for OnlineCouch.com
marketing and mailing lists, but only if the user has elected
such services. We do not sell, rent or release any information
gathered on our site to third parties. All information gathered
will be used only for internal marketing analysis and to
improve our products, services and websites. You will have
a choice to opt-out of solicited emails during the registration/intake
process. All other information requested during the intake
process is strictly optional.
Some clients may wish to remain anonymous,
that is, have treatment without the therapist knowing their
name. Such requests are problematic and if a therapist agrees
to such an arrangement, the agreement can only be tentative
and conditional. Therapists have a right, and in some situations,
an obligation to know who their clients are. One reason
for this is the issue of "dual relationships,"
the other is compliance with the law regarding risks to
or presented by clients. For this reason we require personally
identifiable information prior to issuance of services.
To maintain anonymity, you may elect to
enter false information in the required at your own discretion.
Although, Colorado Couples Counseling and Sex Therapy, LLC,
OnlineCouch.com and your therapist cannot be held liable
under such circumstances.
Our information systems keep a record of
the secure chat between visitor and clinician. The content
of the online consultation is securely retained for legal
and administrative purposes only and will not be used for
any other purpose other than a recorded record of conversations.
Customer Tracking Information
We collect information about our visitors for hit tracking
and to help diagnose problems with access from differing
sources and browsers. At a minimum, your IP address, browser
version, and referrer will be collected during your initial
visit. Your IP address may be used to provide demographic
statistics and will not be shared at any time. Tracking
information is not tied to your personally identifiable
information and is thus considered anonymous information,
to be used for informational purposes only.
Customer Information Self-Administration
Users of OnlineCouch.com will be provided with a mechanism
to correct, access and update pertinent Personally Identifiable
Information entered through the site. Mechanisms include
online, email, telephone, and postal mail. This will help
assure that the information you collect is accurate and
up to date. Through user self-administration you will be
able to update your personal information at any time online.
Equally, you may call, send an email to the webmaster, or send a postal mail request to the address listed in
our contacts section.
If you forget your password, send an e-mail
to the Webmaster address listed above. We will e-mail your
username and password to the e-mail address you used for
WE MAINTAIN PROCEDURES TO ASSURE THE QUALITY
OF INFORMATION WE COLLECT AND WHERE APPLICABLE, WE WILL
INFORM CONSUMERS ABOUT HOW THEY CAN ACCESS THEIR PERSONAL
INFORMATION AND MAKE CORRECTIONS, IF NECESSARY.
customer tracking data to ensure that only unique visitors
are recorded. Equally, certain areas of our site may utilize
cookies to store temporary information about your session
to maintain continuity of your experience throughout the
site. Cookies are not necessary for operation of our online
applications and are strictly optional and transparent to
the end user.
Currently, OnlineCouch.com does not use outside advertisers
or banner ads.
Our security measures are in place to protect loss, misuse,
unauthorized access or disclosure, alteration, or destruction
of all information collected during your visit to OnlineCouch.com.
All information requested during the intake process and
all chat and email sessions will be transmitted utilizing
128bit Secure Sockets Layer (SSL) encrypted communications
and stored in a secure database. All communications are
recorded for security purposes and to serve as session documentation
for the therapist. Communications are always private between
you and your therapist only. Your therapist is located in
a secure, private suite where the ability to overhear telephone,
voice chat, or in-office conversations has been restricted.
Users are automatically logged off of their accounts after
a timeout period has been reached.
WE USE APPROPRIATE SECURITY SAFEGUARDS.
United States law requires that any suspicion of risk of
child or elder abuse be reported to welfare authorities
or law enforcement authorities. If a professional believes
that a child or elder is at risk of being abused, has already
been abused, or that someone who previously abused children
or elders is still a threat, they will often make an effort
to report it to social services agencies and/or the police.
Most United States courts have the power
to subpoena our records and a professional's records if
you are involved in a court case in which your relationship
with Colorado Couples Counseling and Sex Therapy, LLC (OnlineCouch.com),
or the professional is somehow relevant. Although this may
be rare, if you have any questions, it is better to contact
your lawyer prior to disclosing any information you may
If someone's life is in danger, the professional may choose
to report it. This applies to potential cases of suicide
If clients themselves request information
about their treatment or their treatment records, or give
consent to the therapist to release that information to
others, then therapists generally must comply with their
IF YOU ARE CONSIDERING SUICIDE, PLEASE
LOG OFF YOUR COMPUTER AND TELEPHONE YOUR LOCAL POLICE OR
EMERGENCY MEDICAL SERVICES.
Colorado Couples Counseling and Sex Therapy,
LLC and OnlineCouch.com may not be held liable for your
actions. We reserve the right to report illegal acts to
the law. By using this service you are responsible for getting
the proper help that you need and OnlineCouch.com has no
legal bindings or ties to assist you in getting help.
Your credit or check card is processed directly through
OnlineCouch.com, which uses a third-party verification and
billing system in order to bill the appropriate charge to
your account. The only information shared with this third-party
billing system is your name, account number, expiration
date on the card, and charge amount. Neither OnlineCouch.com
nor Itransact.com will use this information for any purpose
other than that of processing these transactions. All charges
will appear on your statement as Colorado Couples Counseling
and Sex Therapy, LLC.
Notification of Changes
If we are going to use your personally identifiable information
in a manner different from that stated at the time of collection
we will notify you via email. You will have a choice as
to whether or not we use your information in this different
manner. In addition, if we make any material changes in
our privacy practices that do not affect user information
already stored in our database, we will post a prominent
notice on our web site notifying users of the change. In
some cases where we post the notice we will also email users,
who have opted to receive communications from us, notifying
them of the changes in our privacy practices.
At any time when a user contacts OnlineCouch.com or LisaCThomas.com to make
a query, suggestion, or comment, the user will not be subject
to receiving any communications other than the response(s)
to the initial question or comment, unless specifically
requested by the user (e.g., no user will ever be defaulted
into receiving any secondary or promotional material as
a result of the contact). If you have any questions about
our Privacy Statement, the practices of this Web site, or
your dealings with this Web site, you may contact us via
phone or email. Please see our contact
page for detailed information.
OnlineCouch.com makes every effort to present accurate and
reliable information, although we strongly recommend that
clients do there own investigation of information to ensure
accuracy. OnlineCouch.com (including its employees and agents)
assumes no responsibility for consequences resulting from
the use of the information herein, [or from the use of the
information obtained at linked Internet addresses, or in
any respect for the content of such information, including
(but not limited to) errors or omissions, the accuracy or
reasonableness of factual or scientific assumptions, studies
or conclusions, the defamatory nature of statements, ownership
of copyright or other intellectual property rights, and
the violation of property, privacy, or personal rights of
OnlineCouch.com makes no warranties, either
express or implied, and specifically disclaims any warranty
of merchantability or warranty of fitness for a particular
purpose. Additionally, Colorado Couples Counseling
and Sex Therapy, LLC will not be liable for any direct,
consequential or other damages resulting from the negligence
of OnlineCouch.com, its agents, or employees. Use of OnlineCouch.com
constitutes understanding and acceptance of these provisions.
Revisions to our Policy
WE RESERVE THE RIGHT TO REVISE, AMEND, OR MODIFY OUR POLICIES
AND AGREEMENTS AT ANY TIME AND IN ANY MANNER. NOTICE OF
ANY REVISION, AMENDMENT, OR MODIFICATION TO OUR POLICIES
WILL BE POSTED ON THIS PAGE AND/OR VIA EMAIL TO REGISTERED